Job Description
Join our award-winning customer support team in Charlotte and start making an impact tomorrow! We're seeking passionate individuals to deliver exceptional experiences to our diverse client base. Enjoy a dynamic, fast-paced environment with competitive compensation, comprehensive benefits, and clear career growth paths. No experience necessary – we provide paid training and ongoing development opportunities. Embrace the chance to build your career while helping others succeed.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adapt to product updates and process changes
- Identify upsell opportunities when appropriate
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to type 30+ WPM
- Comfortable with multitasking in fast-paced settings
- Basic computer proficiency
- Resilience under pressure
- Positive attitude and team player mentality
- Availability for flexible shifts (including weekends)