Job Description
Join our award-winning team at Memphis Customer Solutions and transform your career with flexible hours! We're seeking passionate Call Center Agents to deliver exceptional customer experiences while maintaining work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment where your voice matters.
As a cornerstone of our client success team, you'll handle inbound/outbound communications, resolve inquiries efficiently, and contribute to our industry-leading satisfaction rates. We prioritize your growth with continuous learning opportunities and clear advancement paths.
Why choose us?
- Flexible scheduling (mornings, afternoons, evenings)
- Remote/hybrid work options available
- Weekly pay + performance bonuses
- Free health & wellness programs
Responsibilities
- Handle 50-80 daily customer interactions via phone, email, and chat
- Resolve billing, technical, and product inquiries using CRM tools
- Document cases accurately in Salesforce and Zendesk systems
- Meet/exceed CSAT scores and resolution metrics
- Collaborate with escalation teams for complex issues
- Participate in bi-weekly coaching sessions
- Adapt to schedule changes during peak seasons
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Typing speed: 35+ WPM with 95% accuracy
- Proficiency with Microsoft Office and CRM platforms
- Strong conflict resolution and active listening skills
- Ability to work independently in remote settings
- Flexibility to work weekends/holidays during Q4