Job Description
Join our award-winning customer service team in Jersey City and start your career with an immediate advantage! ConnectServe Solutions is seeking passionate Call Center Agents to deliver exceptional support while earning a competitive salary plus a $2,500 sign-on bonus for qualified candidates. Enjoy a modern downtown workspace, comprehensive benefits, and career growth opportunities in one of New Jersey's most vibrant cities.
What We Offer:
- Immediate $2,500 sign-on bonus
- Comprehensive health/dental/vision benefits
- 401(k) with company matching
- Paid training and career advancement
- Flexible scheduling options
- Modern downtown Jersey City location
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, resolution)
- Collaborate with team to improve service delivery
- Participate in ongoing training programs
- Uphold company values in all customer interactions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Excellent verbal communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Must pass background check and drug screening
- Flexible availability including evenings/weekends