Job Description
Are you a people person looking for a rewarding career? Apex Global Support is currently hiring dynamic Call Center Agents in Oakland, CA.
We are thrilled to announce a generous $2,000 Sign-On Bonus for new hires! This is your chance to join a fast-paced, supportive environment where your contributions are valued.
As a Call Center Agent, you will be the voice of our brand, assisting clients with inquiries, resolving issues, and ensuring an exceptional customer experience. We offer comprehensive training, competitive benefits, and a clear path for career advancement.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with empathy and professionalism.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Document all customer interactions and account updates accurately in the CRM system.
- Adhere to all call scripts, quality standards, and company policies.
- Identify opportunities to upsell or cross-sell products and services.
- Collaborate with team leads to improve call handling times and customer satisfaction scores.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred).
- Previous call center or customer service experience is a plus, but we provide paid training for the right candidates.
- Excellent verbal communication and active listening skills.
- Proficiency with computers and CRM software (e.g., Salesforce, Zendesk).
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Strong problem-solving abilities and a positive attitude.