Job Description
Join our award-winning customer service team in Baltimore and earn a $2,500 sign-on bonus! We're seeking motivated Call Center Agents to deliver exceptional experiences while enjoying competitive pay, comprehensive benefits, and career growth opportunities. Our modern downtown office features flexible scheduling and a supportive team environment.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding accounts, services, and billing efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Typing speed of 35+ WPM
- Availability to work flexible shifts including evenings/weekends
- Pass background check and drug screening