Job Description
Join our award-winning team as a Call Center Agent in Philadelphia and kickstart your career with an exceptional $1,500 sign-on bonus! We're seeking customer-focused professionals to deliver outstanding support while enjoying competitive compensation and comprehensive benefits.
Why Choose Us?
- Industry-leading training program with rapid advancement opportunities
- Comprehensive health, dental, and vision insurance
- Tuition reimbursement and professional development funds
- Modern downtown office with free parking and transit benefits
- Team-based recognition programs and quarterly performance bonuses
Be part of a culture that values your growth and rewards your dedication. Apply today to secure your spot in our next training cohort!
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM tools and knowledge base resources
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with team leads to process improvements
- Maintain product knowledge through continuous learning modules
- Participate in monthly quality assurance reviews
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Minimum 35 WPM typing speed and CRM proficiency
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Flexibility for evening/weekend shifts (4x10 schedule)
- Philadelphia residency or willingness to relocate
- Pass background check and drug screening