Job Description
Join our award-winning team as a Call Center Agent in sunny Jacksonville, FL! We're seeking passionate professionals to deliver exceptional customer experiences while enjoying competitive pay and comprehensive benefits. No prior experience required – we provide paid training and career growth opportunities in a supportive, modern workplace.
Why work with us?
- Competitive hourly wages + performance bonuses
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Flexible scheduling options
- Modern downtown Jacksonville office
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution rates
- Collaborate with team members to improve customer satisfaction
- Participate in ongoing training and development programs
- Adhere to all company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Proficiency with basic computer applications
- Previous customer service experience preferred (not required)
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Jacksonville office
- Ability to work flexible shifts including evenings/weekends