Job Description
Join our award-winning customer service team in Plano, TX and kickstart your career with a $1,500 sign-on bonus! As a Call Center Agent at Apex Customer Solutions, you'll be the voice of our Fortune 500 clients, delivering exceptional experiences that drive loyalty and satisfaction. We're seeking dynamic individuals who thrive in fast-paced environments and are passionate about problem-solving.
Why Choose Us?
- Immediate $1,500 bonus paid after 30 days of employment
- Comprehensive benefits package (Day 1 health insurance, 401k match)
- Career advancement pathways to leadership roles
- Modern, collaborative workspace in Plano's business district
- Ongoing training and certification programs
Transform your communication skills into a rewarding career with one of Texas' top-rated employers. No experience necessary – we provide all training!
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries across billing, technical support, and account management
- Exceed performance metrics: 90%+ CSAT, <180s AHT, <5% abandonment rate
- Document interactions using Salesforce CRM with 100% accuracy
- Identify upsell opportunities through consultative approach
- Participate in weekly coaching sessions and skill-building workshops
- Maintain 99.5% schedule adherence with flexible shift options
- Collaborate with QA team to enhance service standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Typing speed of 35+ WPM with 95% accuracy
- Proficiency in CRM systems (Salesforce experience valued)
- Exceptional active listening and de-escalation skills
- Ability to work flexible shifts (including evenings/weekends)
- Reliable transportation to Plano office
- Passion for continuous learning and improvement