Job Description
Join our award-winning customer service team in Durham, NC and receive an immediate $2,500 sign-on bonus! We're seeking motivated Call Center Agents to deliver exceptional support while enjoying competitive pay, comprehensive benefits, and career growth opportunities. As a key member of our dynamic team, you'll make a real impact while enjoying a supportive work environment and performance-based rewards.
Why Choose Us?
- Immediate $2,500 sign-on bonus (paid after 60 days)
- Comprehensive benefits package (health/dental/vision)
- Paid training and professional development
- Performance-based monthly bonuses
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, customer satisfaction)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Proficient with computer systems and CRM software
- Ability to multitask in a fast-paced environment