Job Description
Join our award-winning customer service team in Saint Paul and transform how businesses connect with their clients! We're seeking passionate individuals to deliver exceptional support experiences through phone, email, and chat channels. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic environment.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement program
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve technical issues and process orders using CRM systems
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed key performance metrics (FCR, CSAT, AHT)
- Collaborate with technical teams to resolve complex escalations
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent communication and active listening skills
- Ability to multitask in fast-paced environments
- Flexibility to work evenings/weekends as needed
- Basic knowledge of CRM platforms (Salesforce, Zendesk)
- Must pass background check and drug screening