Job Description
Join our award-winning customer service team in Plano, TX! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a modern workspace with state-of-the-art technology. Our culture promotes growth through continuous training and advancement opportunities. Apply today to start your career in customer excellence!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team members to resolve complex issues
- Participate in ongoing training and coaching sessions
- Adhere to all compliance and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in Windows OS and CRM software
- Type 40+ WPM with high accuracy
- Ability to multitask in fast-paced environments
- Flexible availability including evenings/weekends
- Bilingual (Spanish) candidates strongly encouraged