Job Description
Launch your career in customer service with our comprehensive paid training program! Customer Connect Solutions is seeking motivated individuals to join our award-winning call center team in Memphis, TN. No prior experience required – we provide all the tools you need to succeed. Enjoy competitive pay, comprehensive benefits, and clear growth opportunities in a supportive, tech-forward environment.
Why Join Us?
- PAID 4-week training program ($18/hour)
- Comprehensive health benefits (Day 1)
- Career advancement pathways
- Modern downtown Memphis location
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems
- Document interactions accurately in Salesforce
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with team leads on complex cases
- Adhere to compliance and security protocols
- Participate in ongoing skill development
Qualifications
- High school diploma or equivalent
- Excellent communication skills
- Ability to type 30+ WPM
- Strong problem-solving abilities
- Reliable internet connection for remote options
- Positive attitude and resilience
- Willingness to work flexible shifts
- Background check required