Job Description
Are you a natural communicator looking to jumpstart your career? Apex Customer Support is looking for enthusiastic individuals to join our growing team in Memphis, TN. We believe in promoting from within and provide comprehensive training for all new hires. If you have a positive attitude and a willingness to learn, we want to hear from you!
Why Choose Us?
- No Experience Needed: We train you from the ground up.
- Competitive Pay: Earn between $16.00 and $20.00 per hour.
- Flexible Schedule: Various shifts available to fit your lifestyle.
- Great Benefits: Health, dental, and vision insurance after 90 days.
Join a supportive team where your voice matters and your career can grow.
Responsibilities
- Answer incoming customer calls professionally and efficiently.
- Resolve customer inquiries and complaints with patience and empathy.
- Accurately input customer information into our CRM database.
- Follow standard operating procedures and call scripts.
- Build rapport with callers to ensure high customer satisfaction scores.
- Escalate complex issues to team supervisors when necessary.
- Participate in ongoing training and quality assurance meetings.
Qualifications
- High school diploma or GED equivalent.
- Reliable internet connection and a quiet workspace.
- Basic computer literacy and typing skills.
- Strong verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Must be available to work a rotating schedule including evenings and weekends.
- Ability to pass a background check.