Job Description
Join our award-winning customer service team in sunny Los Angeles! GlobalConnect Solutions is seeking passionate Call Center Agents to deliver exceptional experiences to Fortune 500 clients. Enjoy a modern downtown workspace, comprehensive benefits, and career growth opportunities in a thriving tech hub. No experience? No problem! We provide paid training and ongoing development.
Why Join Us?
- Competitive hourly rates + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Free downtown parking
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Document interactions accurately in CRM systems
- Collaborate with team leads to improve processes
- Participate in ongoing training and coaching sessions
- Upsell products/services when appropriate
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal communication skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Authorized to work in the United States