Job Description
Are you a people person looking for a rewarding career in customer service? Apex Customer Solutions is currently seeking talented individuals to join our dynamic team in Tulsa, OK.
We are looking for enthusiastic professionals to represent our brand and deliver exceptional service to our clients. If you have a knack for problem-solving and a positive attitude, we want to hear from you!
Why Join Us?
- Competitive pay ranging from $18.00 to $24.00 per hour.
- Comprehensive training and career growth opportunities.
- Modern office environment with a supportive team culture.
- Health, dental, and vision insurance options.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Accurately enter and update customer information into our CRM database.
- Follow standard operating procedures and scripts to ensure consistency.
- Collaborate with team leads to improve service quality and operational efficiency.
- Identify and escalate complex issues to appropriate departments when necessary.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a call center or customer service environment is preferred but not required (training provided).
- Excellent verbal communication and active listening skills.
- Strong computer proficiency with the ability to learn new software quickly.
- Ability to work in a fast-paced environment and handle high call volumes.
- Must be available to work flexible shifts, including evenings and weekends.