Job Description
Are you a passionate communicator looking for a rewarding career in a fast-paced environment? Horizon Support Services is seeking a dedicated Call Center Agent to join our dynamic team in Jersey City, NJ. We pride ourselves on delivering exceptional customer experiences and are thrilled to offer a generous $18,000 Sign-On Bonus for qualified candidates who join our team! This is a fantastic opportunity to grow your career in a supportive environment with flexible scheduling and excellent benefits.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with empathy and professionalism.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates and retention.
- Update customer information accurately in our CRM database to maintain up-to-date records.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Document all interactions and resolutions following company protocols and compliance standards.
- Collaborate with team members to improve service processes and share best practices.
- Adhere to all call scripts and quality assurance guidelines to meet KPI targets.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center or customer service role is preferred but not mandatory.
- Excellent verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to remain calm and professional in high-pressure situations.
- Reliable internet connection and home office setup (if remote hybrid).
- Must be authorized to work in the United States.