Job Description
Join our award-winning customer service team in Portland and make an immediate impact! ConnectSolutions Inc. is seeking passionate Call Center Agents to deliver exceptional support experiences. We offer comprehensive training, flexible scheduling, and a dynamic work environment where your voice matters. Start your career today with competitive pay, health benefits, and opportunities for growth. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Identify upsell opportunities when appropriate
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Problem-solving mindset with attention to detail
- Flexible schedule availability (evenings/weekends)
- Customer service experience preferred but not required
- Typing speed of 35+ WPM
- Basic knowledge of Microsoft Office Suite