Job Description
Join our award-winning team at Innovate Solutions Group as a Customer Support Trainee in sunny Tucson, AZ! We're seeking motivated individuals with a passion for customer excellence to launch their careers in our high-growth tech environment. Enjoy competitive pay, comprehensive benefits, and accelerated career growth opportunities. No prior experience required – we provide world-class training!
What We Offer:
- Industry-leading starting salary ($22-$28/hr)
- Full benefits package (health/dental/vision)
- 401(k) with company match
- Paid professional development
- Hybrid work flexibility
- Tuition reimbursement program
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Master our proprietary software systems through structured training
- Resolve technical issues with empathy and efficiency
- Document cases accurately in CRM systems
- Collaborate with senior support specialists on complex cases
- Identify opportunities for process improvements
- Meet key performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Basic tech proficiency (Windows, browsers, apps)
- Customer service mindset with patience and positivity
- Ability to work in fast-paced environment
- Valid US work authorization required
- Spanish fluency a plus (not required)