Job Description
Immediate Opening for Call Center Agents in Corpus Christi! Join our award-winning customer service team and make an immediate impact. Coastal Communications Solutions is seeking energetic, tech-savvy individuals to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. No experience required – we provide paid training!
Why Join Us?
- Competitive hourly wage + performance bonuses
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Flexible scheduling options
- Advancement opportunities
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical concerns
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environments
- Customer-focused mindset and problem-solving aptitude
- Reliable transportation to our Harbor Drive location
- Flexible availability including evenings/weekends
- Bilingual (English/Spanish) preferred but not required