Job Description
Join our award-winning customer service team in Anaheim and make an immediate impact! We're seeking passionate Call Center Agents to deliver exceptional support experiences while advancing your career in a dynamic, growth-oriented environment. Enjoy comprehensive training, flexible scheduling options, and a supportive team culture where your contributions are valued. Immediate start dates available for qualified candidates!
Responsibilities
- Handle 50-75 inbound/outbound calls daily while maintaining quality metrics
- Resolve customer inquiries regarding orders, billing, and technical support
- Document interactions accurately in CRM system with 100% compliance
- Collaborate with specialists to resolve complex escalations
- Meet/exceed daily performance targets (AHT, CSAT, FCR)
- Participate in ongoing coaching and skill development sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and problem-solving
- Background check and drug screening required