Job Description
Join Tulsa's premier customer service team as a Call Center Agent! We provide all necessary equipment including headsets, ergonomic chairs, and dual monitors. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in our state-of-the-art facility. No experience required – we offer paid training and career growth opportunities. Be part of a company that invests in your success while serving diverse clients nationwide.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using provided systems
- Maintain detailed call records in CRM software
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Adhere to company protocols and compliance standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency and typing ability (25+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening
- Reliable transportation to our Tulsa facility