Job Description
Join our award-winning customer service team in Oakland! We're seeking passionate Call Center Agents with premium equipment provided to deliver exceptional client experiences. Enjoy a modern workspace with top-tier headsets, ergonomic chairs, and dual-monitor setups – no personal devices required. This role offers competitive pay, comprehensive benefits, and growth opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM software and provided equipment
- Document interactions accurately in our proprietary system
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with team leads to improve service protocols
- Participate in ongoing training sessions
Qualifications
- 6+ months customer service experience
- High school diploma or equivalent
- Exceptional verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Strong problem-solving abilities
- Reliable transportation to our Oakland facility
- Basic computer proficiency (training provided for systems)