Job Description
Join our award-winning customer service team as a Call Center Agent in Kansas City! We provide all essential equipment including noise-canceling headsets, dual-monitor workstations, and CRM software – no personal devices required. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your voice matters. Perfect for career growth in customer experience!
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using provided CRM tools and knowledge base
- Meet/exceed KPIs for call resolution time (avg. 8-10 min/call)
- Document interactions accurately in company systems
- Collaborate with team leads to improve service protocols
- Participate in quarterly training sessions for product updates
- Maintain 95%+ customer satisfaction score
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience preferred
- Minimum 35 WPM typing accuracy
- Proficiency with Windows OS and basic software
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and active listening skills
- Reliable transportation to downtown KC office