Job Description
Join our award-winning call center team in Fort Worth, TX! We provide all necessary equipment including headsets, ergonomic chairs, and high-performance workstations. Enjoy a modern, supportive environment with competitive pay and comprehensive benefits.
Why ConnectCare Solutions?
• Industry-leading equipment and technology
• Career advancement opportunities
• Health/dental/vision insurance
• 401(k) with company match
• Paid training and development
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using provided CRM tools
- Maintain detailed call documentation in our proprietary system
- Achieve performance metrics (call resolution rate, CSAT scores)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service/call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Windows OS and basic software applications
- Flexible schedule availability including evenings/weekends
- Reliable transportation to our Fort Worth facility