Job Description
Join our award-winning customer support team in Austin! We're seeking motivated Call Center Agents to deliver exceptional service with all necessary equipment provided. Enjoy a modern, collaborative workspace with cutting-edge technology to empower your success. Our comprehensive benefits package includes health insurance, paid time off, and career growth opportunities. No experience? No problem! We provide extensive training to help you thrive in this dynamic role.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using provided CRM software and hardware
- Document interactions accurately in our proprietary system
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training and development programs
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Comfortable with technology (equipment provided)
- Previous customer service experience a plus
- Typing speed of 35+ WPM
- Pass background check and drug screen
- Authorized to work in the United States