Job Description
Join our award-winning customer service team in sunny Chula Vista! We're seeking passionate Call Center Agents to deliver exceptional experiences while earning a competitive salary and a $1,500 sign-on bonus for qualified candidates. Enjoy modern facilities, comprehensive training, and career advancement opportunities in a supportive environment.
Why You'll Love Working Here:
- Industry-leading benefits package (health/dental/vision)
- Paid time off and flexible scheduling
- Tuition reimbursement program
- Employee recognition rewards
- Free on-site parking
Responsibilities
- Handle 50-80 inbound/outbound calls daily regarding product inquiries and account support
- Resolve customer issues using CRM software (Salesforce/Zendesk)
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in compliance with regulations
- Collaborate with team leads to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Typing speed of 35+ WPM with 95% accuracy
- Proficient in MS Office and web-based applications
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts (evenings/weekends)
- Bilingual (Spanish/English) preferred