Job Description
Join our award-winning team as a Call Center Agent in Baton Rouge! We're seeking dynamic individuals to deliver exceptional customer experiences while enjoying competitive pay and comprehensive benefits. As a vital member of our support network, you'll resolve inquiries efficiently and contribute to our company's growth. We provide paid training, flexible scheduling, and a supportive culture where your success matters.
Perks Include:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
- Employee discounts
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries
- Document interactions accurately in CRM systems
- Meet performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Upsell products/services when appropriate
- Maintain positive brand representation
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Patience and conflict resolution abilities
- Flexible availability (evenings/weekends)