Job Description
Join our award-winning customer service team in Indianapolis and unlock your potential with a $2,500 sign-on bonus! At Apex Customer Solutions, we empower agents to deliver exceptional experiences while offering competitive compensation and growth opportunities. Enjoy a modern work environment, comprehensive benefits, and the chance to make a real impact. Don't miss this limited-time opportunity to accelerate your career with one of Indiana's top employers.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to type 35+ WPM with high accuracy
- Flexible availability including evenings/weekends