Job Description
Join our award-winning customer service team in Omaha and unlock your potential with an exclusive $2,000 sign-on bonus! We're seeking passionate individuals to deliver exceptional support experiences while enjoying competitive pay, comprehensive benefits, and growth opportunities. At Omaha Customer Solutions Inc., we invest in our people through ongoing training and a supportive culture that values work-life balance.
What We Offer:
- $2,000 sign-on bonus (paid after 90 days)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development programs
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Ability to navigate multiple systems simultaneously
- Typing speed of 35+ WPM
- Problem-solving aptitude
- Flexible availability (including weekends)