Job Description
Join Detroit's premier customer service hub as a Call Center Agent! We're seeking energetic professionals to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a supportive team environment in the heart of downtown Detroit. No prior experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team to improve service quality
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Resilience under pressure during peak call volumes
- Customer-focused mindset with problem-solving aptitude
- Basic computer proficiency (Windows, MS Office)