Job Description
Join Tampa's Premier Customer Service Team Today!
We're seeking passionate Call Center Agents to deliver exceptional experiences from our state-of-the-art Tampa facility. As a vital member of our support ecosystem, you'll resolve inquiries with empathy and efficiency while enjoying competitive compensation and comprehensive benefits. Your voice shapes our brand reputation!
Why Work With Us?
• Industry-leading training programs
• Health/dental/vision insurance
• 401(k) with company match
• Tuition reimbursement
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound calls with professionalism and product expertise
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities to enhance customer value
- Participate in weekly coaching and feedback sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and MS Office Suite
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends
- Passion for problem-solving in fast-paced environments
- Clear criminal background check required