Job Description
Join our award-winning call center team in Chandler, AZ! We provide all equipment including headsets, ergonomic chairs, and dual monitors – just bring your exceptional communication skills. Enjoy a modern workspace with collaborative pods, free snacks, and on-site training. As a key member of our customer experience division, you'll resolve inquiries with empathy and efficiency while building lasting client relationships. We offer competitive pay, comprehensive benefits, and career growth opportunities within our expanding tech-support hub.
Responsibilities
- Handle inbound/outbound calls with professionalism and product knowledge
- Resolve customer inquiries using CRM tools and knowledge base systems
- Document interactions accurately in Salesforce and ticketing platforms
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to master new products and processes
- Identify trends and suggest process improvements to enhance service
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service or call center experience
- Proficient in typing (40+ WPM) and CRM software
- Strong problem-solving and conflict resolution abilities
- Excellent verbal/written communication in English
- Ability to multitask in fast-paced digital environments
- Flexible schedule including evenings/weekends (as needed)
- Background check and drug screen required post-offer