Job Description
Transform your passion for helping others into a rewarding career! Innovate Solutions Group is seeking motivated Customer Support Trainees in Orlando, FL. Our comprehensive paid training program equips you with industry-leading skills to excel in customer service, technical troubleshooting, and client relationship management. Join a forward-thinking company that invests in talent and offers clear pathways to advancement into senior roles. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in Orlando's thriving tech corridor.
Responsibilities
- Master company products/services through structured paid training modules
- Resolve customer inquiries via phone, email, and chat channels
- Document cases accurately in CRM systems with precision
- Collaborate with senior team members to resolve complex issues
- Meet/exceed performance metrics for resolution times and satisfaction
- Participate in ongoing skill development workshops
- Contribute process improvement suggestions based on frontline insights
Qualifications
- High school diploma or equivalent required (college degree preferred)
- Exceptional verbal/written communication skills
- Basic computer proficiency with ability to learn new systems quickly
- Strong problem-solving aptitude and patience
- Customer-focused mindset with empathy and professionalism
- Ability to work flexible hours including weekends if needed
- No prior experience necessary – training provided!