Job Description
Are you a people-person looking for a rewarding career in customer service? Apex Support Solutions is seeking dedicated Call Center Agents to join our growing team in Los Angeles, CA.
We pride ourselves on delivering exceptional service and offer a remote-friendly work environment. Whether you prefer working from the comfort of your home or our modern downtown Los Angeles office, we provide the tools and support you need to succeed. You will be the voice of our brand, ensuring every customer interaction is positive, efficient, and memorable.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle, including evening and weekend options.
- Remote Friendly: Hybrid and fully remote work-from-home opportunities available.
- Competitive Pay: Starting at $18.00/hr with opportunities for rapid advancement.
- Benefits: Health, dental, and vision insurance after 90 days.
Responsibilities
- Manage high-volume inbound and outbound calls with a focus on customer satisfaction and retention.
- Resolve complex customer inquiries via phone, email, and live chat in a timely manner.
- Accurately document customer interactions, account status, and issue resolutions in the CRM system.
- Identify upselling and cross-selling opportunities to meet departmental sales targets.
- Collaborate with team leads and quality assurance to improve call handling times and quality scores.
- Maintain a professional demeanor and adhere to company call scripts and policies.
Qualifications
- High School Diploma or GED required.
- Previous customer service or call center experience preferred but not required for entry-level applicants.
- Excellent verbal communication and active listening skills.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Must be authorized to work in the United States.
- Reliable high-speed internet connection if working remotely.