Job Description
Immediate Hire Opportunity in Omaha! Join our award-winning customer service team at Omaha Connect Solutions. We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with flexible scheduling options.
Why Choose Us?
• Industry-leading training programs
• Clear career advancement paths
• Health, dental, and vision benefits
• Paid time off and company discounts
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve service quality
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM)
- Proficient with Microsoft Office Suite
- Exceptional verbal communication skills
- Ability to work flexible shifts (including evenings/weekends)
- Pass background check and drug screen
- Omaha residency required