Job Description
Launch your career in customer excellence with NexusTech Solutions! We're seeking passionate Customer Support Trainees in Durham, NC to join our award-winning team. This comprehensive 12-week program combines hands-on training with mentorship from industry experts, equipping you with the skills to resolve complex technical issues and deliver exceptional client experiences. As part of our commitment to your growth, you'll receive a $2,500 sign-on bonus upon successful completion of training. Join a company where your development is prioritized and your contributions directly impact our mission to revolutionize tech support.
Our modern Durham campus offers collaborative workspaces, flexible scheduling options, and comprehensive benefits including health insurance, 401(k) matching, and professional development stipends. We foster an inclusive culture where innovation thrives and every team member has the opportunity to grow into specialized roles like Technical Specialist or Customer Success Manager.
Responsibilities
- Master product knowledge through immersive training programs and shadowing sessions
- Deliver empathetic, efficient support via phone, email, and chat channels
- Document interactions and resolve issues using our proprietary CRM system
- Collaborate with senior agents to troubleshoot complex technical problems
- Contribute to knowledge base articles and process improvement initiatives
- Meet key performance metrics including resolution time and customer satisfaction
- Participate in weekly coaching sessions and skill development workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Basic proficiency with Windows/macOS and troubleshooting software
- Ability to work flexible shifts including evenings/weekends as needed
- Previous customer service experience highly valued
- Quick learner with passion for technology and helping others
- Must pass background check and drug screening