Job Description
Join our award-winning customer service team in Plano, TX and become the voice of our brand! We're seeking dynamic Call Center Agents to deliver exceptional experiences for our Fortune 500 clients. Enjoy comprehensive benefits, career growth opportunities, and a vibrant work culture centered on recognition and achievement. No nights or weekends required!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM tools and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with supervisors to improve processes
- Participate in ongoing training and skill development
Qualifications
- 6+ months customer service experience required
- Proficiency in typing (40+ WPM) and multitasking
- Strong problem-solving and conflict resolution skills
- Ability to work flexible schedules (including evenings)
- High school diploma or equivalent (college preferred)
- Bilingual (Spanish) candidates strongly encouraged