Job Description
Join our award-winning customer support team in Fort Worth, TX! We're seeking enthusiastic Call Center Agents to deliver exceptional service with all equipment provided. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. No prior experience required – we provide full training!
What We Offer:
- Free company-issued laptop and headset
- Comprehensive health/dental/vision insurance
- 401(k) with employer match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (typing 30+ WPM)
- Customer service mindset and problem-solving aptitude
- Flexibility to work evenings/weekends (rotating schedule)
- Must pass background check and drug screening