Job Description
Join our award-winning team at Dallas Connect Solutions as a Call Center Agent and launch your career immediately! We're seeking dynamic professionals to deliver exceptional customer experiences while representing Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and accelerated growth opportunities in a fast-paced, supportive environment.
What We Offer:
- Starting pay of $18-$22/hour + performance bonuses
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Paid training and certification programs
- Tuition reimbursement for career advancement
- Modern downtown Dallas workspace with free parking
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across billing, technical support, and account management
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs: First Call Resolution (85%), CSAT (90%), and AHT (6 min)
- Collaborate with escalation teams for complex issue resolution
- Participate in quarterly product knowledge training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Type 40+ WPM with strong computer literacy
- Ability to work flexible shifts including evenings/weekends
- Bilingual English/Spanish certification (highly desired)
- Pass background check and drug screening