Job Description
Are you looking for a rewarding career path in customer service? We are seeking a Part-Time Customer Support Trainee to join our dynamic team in Toledo, Ohio. This is an excellent opportunity for individuals looking to start their career in client relations with comprehensive training and mentorship. If you possess a positive attitude and a desire to learn, we want to hear from you.
As a Trainee, you will gain hands-on experience in a fast-paced environment, learning how to handle complex customer inquiries while building your professional skillset. We offer a supportive culture where your growth is our priority.
Responsibilities
- Assist customers via phone, email, and live chat with inquiries and product information.
- Learn and utilize our CRM software to track customer interactions and solutions effectively.
- Resolve product issues and complaints professionally and efficiently.
- Document customer feedback and report recurring issues to management for team improvement.
- Collaborate with senior support staff to learn best practices and troubleshooting techniques.
- Maintain a high level of professionalism and patience in every interaction.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed (35+ WPM).
- Reliable internet connection and a quiet workspace.
- Ability to work flexible shifts, including weekends and evenings.