Job Description
Are you a motivated individual looking to kickstart your career in customer service? Apex Support Services is currently hiring Customer Support Trainees in Portland, OR.
As a Trainee, you will receive comprehensive on-the-job training, mentorship from industry experts, and a clear pathway to advancement. We are looking for passionate people who want to make a difference in our clients' lives while building their own professional skillset. This is an excellent opportunity for recent graduates or those looking to switch careers in a stable, growth-oriented environment.
What You Will Do:
- Gain hands-on experience in handling customer inquiries through various channels.
- Learn to troubleshoot product issues and provide effective solutions.
- Collaborate with senior support agents to resolve complex cases.
- Document customer interactions and maintain accurate records in the CRM system.
- Identify trends in customer feedback to help improve service quality.
Responsibilities
- Assist customers with inquiries via phone, email, and live chat with a focus on problem resolution.
- Learn and utilize customer relationship management (CRM) software to track interactions.
- Escalate complex issues to senior support staff while maintaining communication with the customer.
- Participate in daily training sessions to enhance product knowledge and soft skills.
- Ensure all customer tickets are resolved within the agreed service level metrics.
- Maintain a positive and professional demeanor in all customer communications.
Qualifications
- High school diploma or equivalent required; associate degree or bachelor's degree in a related field is a plus.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Basic computer literacy and ability to learn new software quickly.
- Ability to work in a fast-paced, team-oriented environment.
- A customer-first mindset and a desire to learn and grow professionally.
- Reliable internet connection and a quiet workspace for remote or hybrid training.