Job Description
Join our award-winning customer service team in Cincinnati and become the voice of our brand! We're seeking passionate Call Center Agents to deliver exceptional support experiences while advancing your career in a dynamic, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture focused on employee development and recognition.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism to resolve customer inquiries
- Utilize CRM systems to document interactions and maintain accurate case records
- Meet/exceed performance metrics including call quality, resolution time, and customer satisfaction scores
- Collaborate with cross-functional teams to resolve complex issues and process improvements
- Participate in ongoing training programs to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or high-contact role
- Strong verbal communication skills with clear articulation and active listening
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Ability to multitask in fast-paced environment while maintaining composure
- Must pass background check and pre-employment drug screening