Job Description
Join Our Award-Winning Team Today!
Are you ready to launch your career in customer service? Premier Customer Solutions is seeking dynamic Call Center Agents in Jersey City, NJ to start immediately! Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No experience necessary – we provide full paid training!
As a leader in outsourced customer experience management, we partner with Fortune 500 brands to deliver exceptional service. Our state-of-the-art facility offers modern amenities, flexible scheduling options, and career advancement opportunities. Work with passionate professionals dedicated to excellence while making a tangible impact on customer satisfaction.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for resolution time and quality
- Collaborate with team members to improve service delivery
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Strong problem-solving and multitasking abilities
- Previous customer service experience a plus
- Flexible availability including weekends/evenings
- US work authorization required