Job Description
Join our award-winning customer experience team in the heart of San Francisco! We're seeking passionate Call Center Agents to immediately support our Fortune 500 tech clients. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic downtown environment. No weekends or holidays!
Responsibilities
- Handle inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries using CRM systems
- Document interactions accurately in Salesforce
- Meet/exceed monthly performance KPIs
- Collaborate with technical support teams
- Participate in ongoing training programs
Qualifications
- 1+ years call center or customer service experience
- Exceptional verbal/written communication skills
- Proficient with Salesforce or similar CRM
- Type 45+ WPM with high accuracy
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Flexible schedule availability (including evenings)