Job Description
Join our award-winning customer service team in Pittsburgh and become the voice of innovation! We're urgently seeking passionate Call Center Agents to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth matters. No experience? No problem – we provide paid training! Apply today and start your rewarding career journey.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
- Identify upsell opportunities for additional services
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills (written/spoken)
- Ability to multitask in fast-paced environments
- Basic computer proficiency (CRM software)
- Problem-solving mindset with attention to detail
- Flexibility to work evenings/weekends (rotating schedule)
- Positive attitude and customer-first approach