Job Description
Join our award-winning customer experience team in Fort Wayne! We're seeking passionate individuals to represent top brands and deliver exceptional service. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with growth opportunities. No experience necessary – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent
- Strong communication skills in English
- Ability to type 30+ WPM
- Proficient with Windows OS and basic software
- Resilience under pressure and problem-solving mindset
- Reliable transportation to downtown Fort Wayne location