Job Description
Join our award-winning customer service team in Milwaukee and become the voice of our brand! We're seeking motivated Call Center Agents to deliver exceptional experiences while supporting diverse industries. Enjoy a collaborative environment with competitive benefits, career advancement opportunities, and paid training. Milwaukee Customer Solutions prioritizes employee growth and work-life balance with flexible scheduling options.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to resolve complex issues
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Proficient with Windows applications
- Ability to multitask in fast-paced environment
- Positive attitude and resilience under pressure
- Availability for evening/weekend shifts