Job Description
Join our award-winning team in Cincinnati as a Call Center Agent! We're seeking dynamic individuals to deliver exceptional customer experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a modern, collaborative work environment. No weekends or holidays! Apply today to start your career growth journey with us.
Responsibilities
- Handle 50+ daily inbound/outbound calls with professionalism
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with supervisors to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to type 40+ WPM
- Flexible availability for shifts (8am-8pm)
- Positive problem-solving mindset