Job Description
Join our award-winning customer service team in sunny San Jose! As a Call Center Agent at CustomerFirst Solutions, you'll be the voice of our brand, delivering exceptional experiences to clients across tech, healthcare, and finance sectors. Enjoy a modern downtown workspace with flexible scheduling, comprehensive training, and clear advancement paths. We offer competitive pay, health benefits, and a dynamic team culture focused on growth and recognition.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems (Salesforce, Zendesk)
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in real-time
- Collaborate with support teams to resolve complex issues
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and basic software
- Ability to type 35+ WPM with accuracy
- Flexible availability including evenings/weekends
- Passion for problem-solving and client advocacy