Job Description
Are you a people person with a passion for problem-solving? Apex Support Solutions is urgently hiring motivated Call Center Agents to join our dynamic team in Stockton, CA. We are looking for individuals who are ready to start immediately and thrive in a fast-paced environment.
In this role, you will serve as the primary point of contact for our clients, providing exceptional service and building lasting relationships. We pride ourselves on our culture of growth, offering top-tier training and clear pathways for career advancement.
- Competitive hourly wage: $18.00 - $22.00
- Comprehensive benefits package (Health, Dental, Vision)
- Weekly paychecks and 401(k) matching
- Paid training and professional development
- Supportive and inclusive work environment
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on quality and speed.
- Resolve customer inquiries, complaints, and technical issues in a professional and empathetic manner.
- Accurately log all customer interactions and account details into the CRM database.
- Explain complex products and services to customers in simple, easy-to-understand terms.
- Identify and escalate complex issues to the appropriate team or supervisor.
- Meet daily performance metrics regarding call volume, customer satisfaction, and average handle time.
Qualifications
- High school diploma or GED required.
- Previous call center or customer service experience is preferred but not mandatory for the right candidates.
- Strong verbal communication skills and a clear speaking voice.
- Basic computer proficiency and typing skills (35+ WPM).
- The ability to remain calm and professional under pressure.
- Reliable transportation to the Stockton office.